Welcome to Dhriti Ornaments. These Terms & Conditions govern your access to, and use of, our website DhritiOrnaments.com, including browsing, shopping, purchasing products, or interacting with any service offered by us. By accessing or purchasing from our platform, you fully agree to the Terms outlined below.
1. Acceptance of Terms
By using our website, you agree to comply with all the rules, policies, and guidelines mentioned on this site. If you do not agree with any part of these Terms, you must not continue using our services.
- These Terms apply to all visitors, customers, users, and anyone accessing our platform.
- Dhriti Ornaments reserves the right to update, modify, or replace any part of these Terms without prior notice.
- It is the customer’s responsibility to review the Terms periodically.
2. Product Representation & Description
We aim to display jewellery as accurately as possible, but the customer understands and agrees that:
- Images shown on the website are for representation; actual product colors, shine, and aesthetics may vary due to lighting, camera settings, and screen resolution differences.
- Since imitation jewellery often uses plating and polishing, slight variations may occur from batch to batch.
- Minor imperfections, which are common in handcrafted jewellery, do not qualify as defects.
- Product weight, size, and dimensions mentioned are approximate.
3. Pricing Policy
- All prices are listed in INR (₹) and are inclusive/exclusive of taxes as mentioned on the product page.
- Shipping charges, COD fees, or promotional discounts may apply as per ongoing offers.
- Prices may change at any time based on stock availability, market trends, or promotional decisions.
- In case of system-generated pricing errors or incorrect product information, Dhriti Ornaments reserves the right to cancel the order and refund the payment.
4. Payments
- We accept secure online payments through trusted payment gateways such as Razorpay, Paytm, and Cashfree.
- Dhriti Ornaments does not store customer banking details, card numbers, UPI IDs, or passwords.
- All online transactions are encrypted and processed via SSL-secured channels.
- COD (Cash on Delivery) is available only for select pin codes and may include additional charges.
5. Order Acceptance, Processing & Cancellation
Dhriti Ornaments reserves full rights related to order acceptance and cancellation:
- Your order is considered confirmed only after payment verification and successful processing.
- We may cancel an order under the following circumstances:
- Product out of stock or low inventory
- Technical pricing errors or incorrect product details
- Suspicion of fraudulent or risky transactions
- Incorrect or incomplete address provided by the customer
- Courier unavailability in your region
- In such cases, the amount will be refunded as per our refund timelines.
6. Intellectual Property Rights
All digital content, including but not limited to images, graphics, product photographs, logo, text, descriptions, design layouts, and branding elements, are the exclusive intellectual property of Dhriti Ornaments.
- Unauthorized use, copying, reproduction, or distribution of any content is strictly prohibited.
- Any attempt to misuse or replicate our designs, website structure, or branding will be subject to legal action.
7. User Responsibilities
Customers must ensure:
- All information provided during purchase (name, address, phone number) is accurate and complete.
- The product purchased is used only for personal, non-commercial purposes.
- No misuse of website features, promotional codes, or referral programs.
- No attempt to breach or manipulate website security.
8. Limitation of Liability
Dhriti Ornaments is not liable for:
- Delays caused by courier companies or external factors beyond our control.
- Damage to imitation jewellery caused by:
- water exposure
- perfumes, oils, or chemicals
- improper storage or handling
- Losses resulting from incorrect delivery information provided by the customer.
- Allergic reactions or skin sensitivities resulting from wearing imitation jewellery.
9. Third-Party Links
Our website may contain links to external websites. Dhriti Ornaments is not responsible for:
- Content published on third-party websites
- Privacy practices or data policies of external platforms
- Security standards of third-party services
10. Account Suspension or Termination
Dhriti Ornaments may suspend or permanently block a user account under the following conditions:
- Repeated cancellations or returns
- Fraudulent activities or misuse of offers
- Harassment, abusive communication, or policy violations
- Attempting to deceive or manipulate the ordering system
11. Applicable Law & Dispute Resolution
These Terms & Conditions are governed by the laws of India.
- All disputes will be subject to the jurisdiction of the courts located in India.
- We encourage customers to contact our support team first for quick resolution.
12. Contact Information
For any questions regarding these Terms & Conditions, please reach out to us:
- Email: connect@dhritiornaments.com
- Phone/WhatsApp: +91-9536442121
- Support Hours: Monday – Saturday, 10:00 AM to 6:00 PM
Thank you for choosing Dhriti Ornaments. We are committed to delivering the highest-quality silver imitation jewellery with honesty, transparency, and trust.