At Dhriti Ornaments, we aim to deliver your favourite silver imitation jewellery safely, quickly, and reliably. This Shipping Policy is designed to maintain transparency in how products move from our warehouse to your doorstep.
1. Shipping Partners
We work with India’s most trusted and reliable logistic partners to ensure safe and timely delivery:
- Delhivery – Pan-India coverage with fast service
- Shiprocket Logistics Network – Aggregated courier solutions
- Bluedart – Premium and secure shipping
- Ekart Logistics – Trusted delivery for major pin codes
- India Post – For remote and rural locations
We automatically select the fastest and most reliable courier partner based on your pincode.
2. Order Processing Time
- All ready-stock orders are processed, packed, and dispatched within 1–2 business days.
- Orders placed after 5 PM may be processed the next business day.
- During festive seasons, sale events, or high-demand periods, processing may take an additional 1–2 days.
- Customized, made-to-order, or personalized jewellery may require extra processing time depending on design and craftsmanship.
3. Delivery Timelines
Estimated delivery time depends on your location:
- Metro Cities (Delhi, Mumbai, Kolkata, Bengaluru, Chennai): 2–5 days
- Tier 1 & Tier 2 Cities: 3–7 days
- Remote / Rural / Border Areas: 5–10 days
These timelines are approximate and may vary due to courier availability, holidays, or unavoidable transit conditions.
4. Shipping Charges
- We offer free shipping on orders above a minimum order value (as per ongoing offers).
- Orders below the free-shipping threshold will have a standard courier fee.
- COD (Cash on Delivery) charges may apply depending on courier policy and location.
- Shipping charges, if applicable, will be displayed during checkout.
5. Tracking Details
Once your order is shipped, you will automatically receive:
- Tracking ID (AWB Number)
- Direct tracking link via SMS & Email
- Tracking information inside your Dhriti Ornaments account panel
Tracking updates may take a few hours to reflect after the courier partner picks up the parcel.
6. Packaging Safety & Quality
All orders are packed carefully to avoid damage:
- Tamper-proof packaging
- Shock-resistant protective layers
- Moisture-proof packing for sensitive jewellery
- Every item is checked and sanitized before packing
7. Delivery Attempts
Courier partners typically make 2–3 delivery attempts:
- If the customer is unavailable, the courier will call before re-attempting.
- After multiple failed attempts, the package may be returned to us.
Reshipping charges will apply if the customer requests redelivery.
8. Delays Beyond Our Control
Delivery may be delayed due to reasons outside our control, such as:
- Weather issues (heavy rain, storms, fog)
- Political unrest or strikes
- Operational delays at courier hubs
- Pandemic/health emergencies
- Incorrect or incomplete address
- Remote location restrictions
Dhriti Ornaments is not responsible for courier-related delays, but we always assist in tracking and resolving issues.
9. Incorrect or Incomplete Address
If the address provided is incorrect, incomplete, or unreachable:
- The courier may return the shipment to us.
- Reshipping will only be done after address verification.
- Additional shipping charges may be applied for resending.
10. Damaged or Tampered Delivery
If you receive a damaged, tampered, or unsealed package:
- Do NOT accept the parcel.
- Take photos and video of the package and contact us immediately.
- A replacement will be initiated after verification.
11. International Shipping (If Applicable)
Currently, Dhriti Ornaments ships only within India. International shipping may be introduced in the future with updated charges and timelines.
12. Customer Support for Shipping Queries
You can contact our support team for any delivery-related assistance:
- Email: connect@dhritiornaments.com
- Phone/WhatsApp: +91-9536442121
- Support Hours: Monday – Saturday, 10:00 AM to 6:00 PM
Your satisfaction means everything to us. Thank you for choosing Dhriti Ornaments for your silver imitation jewellery needs.