At Dhriti Ornaments, your satisfaction is our top priority. We follow a transparent, customer-friendly, and fair cancellation policy designed to balance customer convenience with the operational processes required for handling silver imitation jewellery. Before placing an order, we encourage customers to read this policy thoroughly.
1. Customer-Initiated Cancellation
You may request cancellation under the following terms:
- You can cancel your order within 12 hours of placing it or before the product enters the packing/shipping stage—whichever happens first.
- Once your order has been packed, handed over to the shipping partner, or marked as “Shipped”, cancellation is no longer possible.
- Cancellation requests must be initiated through:
- Email: support@dhritiornaments.com
- Phone/WhatsApp: +91-XXXXXXXXXX
- Your cancellation request will be reviewed and approved only if it meets the above conditions.
2. Non-Cancellable Product Categories
The following types of products are strictly non-cancellable due to the nature of customization and the resources involved:
- Custom-made imitation jewellery
- Items modified based on customer instructions (engraving, resizing, color variants)
- Bulk or group orders made on request
- Personalized gift items
These items are created exclusively as per the customer’s preference; hence, cancellation is not possible once the order is placed.
3. Cancellation by Dhriti Ornaments
Your order may be cancelled by our team under any of the following circumstances:
- Stock Issues: The ordered product becomes unavailable or faces unforeseen inventory discrepancies.
- Pricing Errors: In the rare case of incorrect listing or system-generated pricing issues.
- Address Problems: Invalid, incomplete, or unreachable delivery address.
- Fraud Alerts: Suspicious transactions, misuse of promotional codes, or repeated order cancellations.
- Logistics Limitations: If our courier partners do not service your pincode.
If your order is cancelled from our side, you will receive a full refund.
4. Refund Process & Timelines
- Once a cancellation is confirmed, the refund will be initiated within 5–7 business days.
- Refunds will be credited using the same payment method used at checkout (UPI, card, wallet, net banking).
- For COD orders, refund will be transferred to the customer’s bank account/UPI after collecting details.
- In rare banking delays, refunds may take additional time depending on your bank’s processing schedule.
5. Orders Not Eligible for Cancellation
- Orders already marked “Shipped,” “In-Transit,” or “Out for Delivery.”
- Customized/personalized jewellery as stated earlier.
- Orders placed during special sale events (festive sales, limited edition launches).
6. Special Conditions During Festive Seasons
During festivals, peak periods, or promotional campaigns:
- Cancellations may not be accepted once processing begins due to high order volume.
- Shipping and processing times may vary.
7. Customer Responsibility
- Please review product details, size, color, and description before placing an order.
- Ensure correct contact number and complete address to avoid shipping issues.
- Do not place orders using fake, incorrect, or unverifiable information.
8. Policy Amendments
Dhriti Ornaments reserves the right to modify or update this cancellation policy at any time to align with industry standards and operational changes. The updated policy will always be available on our website.
9. Contact for Support
If you need assistance with your order or need to request a cancellation, you may reach us at:
- Email: connect@dhritiornaments.com
- Phone/WhatsApp: +91-9536442121
- Support Hours: Monday – Saturday, 10:00 AM to 6:00 PM
We genuinely appreciate your trust in Dhriti Ornaments. Thank you for supporting our handcrafted silver imitation jewellery collections.